Terms of Service — GrowAClaw

1. Overview

These Terms of Service ("Terms") govern your use of the GrowAClaw platform and services ("Services") operated by GrowAClaw ("we," "us," or "our"). By creating an account or using our Services, you agree to these Terms. If you do not agree, do not use our Services.

2. Services

GrowAClaw provides managed, dedicated AI agent environments. Each customer receives a private virtual server provisioned with OpenClaw and supporting services (n8n workflow automation, remote desktop access, health monitoring). We manage the infrastructure, security hardening, monitoring, and ongoing maintenance of your environment.

We do not control the output or behavior of AI models. The AI agent operates based on the instructions, documents, and configurations you provide. You are responsible for reviewing and validating any AI-generated output before relying on it.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@growaclaw.com if you suspect unauthorized access.

5. Subscriptions and Payments

Billing

Services are billed on a monthly subscription basis. Payment is processed through Stripe. By subscribing, you authorize us to charge your payment method on each billing cycle.

AI access

All plans support Bring Your Own Key (BYOK) — you connect your own AI provider API key (e.g., Anthropic, OpenAI, or OpenRouter) and pay the provider directly. Optionally, you may purchase AI credits from GrowAClaw at the provider's published rate plus a 20% platform fee. Credit balances and usage are visible in your dashboard at all times.

Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel mid-cycle, you retain access through the end of your current billing period.

Taxes

All fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or government-imposed fees.

6. Customer Responsibilities

You agree to:

Use the Services only for lawful purposes and in compliance with all applicable laws
Not use the AI agent to generate content that is illegal, harmful, or violates third-party rights
Not attempt to access other customers' environments or data
Not reverse-engineer, decompile, or attempt to extract our proprietary management tooling
Not use the Services to conduct denial-of-service attacks, distribute malware, or engage in cryptocurrency mining
Maintain the security of any API keys you configure through BYOK — we encrypt them at rest but cannot prevent misuse of keys you share outside the platform
Comply with the terms of any third-party AI providers whose services you access (Anthropic, OpenAI, etc.)

7. Bring Your Own Key (BYOK) and AI Credits

All plans support BYOK — you may configure your own API keys for AI model providers (Anthropic, OpenAI, OpenRouter, or others). When using BYOK:

You are responsible for any costs incurred with the third-party provider
Your API key is encrypted with AES-256-GCM at rest and transmitted only to the configured provider endpoint
We do not monitor, log, or inspect traffic between your agent and the AI provider
You are responsible for ensuring your usage complies with the provider's terms of service

Alternatively, you may purchase AI credits from GrowAClaw. Credits are billed at the AI provider's published rate plus a 20% platform fee. Credit purchases are non-refundable. Unused credits do not expire but may be forfeited upon account termination. BYOK and managed credits may be used simultaneously — you choose per request or set a default.

8. Third-Party Software

Your environment includes open-source software (OpenClaw, n8n, and others) that is licensed under their respective open-source licenses. We do not warrant or guarantee the functionality of third-party software. Updates and patches to third-party software are applied at our discretion as part of ongoing maintenance.

9. Data and Security

Your dedicated server is hardened according to our security baseline (SSH hardening, firewall, fail2ban, encryption, automatic security updates). We access your server only through our private Tailscale VPN for management, monitoring, and support purposes.

You retain full ownership of all data on your server, including conversations, files, and configurations. We do not access your conversation data unless explicitly requested by you for support purposes.

You are responsible for maintaining backups of any critical data stored on your server beyond what our standard monitoring and management covers.

10. Service Availability

We monitor your environment 24/7 with 60-second health polling and services are configured to auto-restart on failure. However, we do not guarantee uninterrupted availability. Downtime may occur due to maintenance, infrastructure provider outages, or circumstances beyond our control.

We will make commercially reasonable efforts to notify you in advance of planned maintenance that may affect your environment.

11. Suspension and Termination

By you

You may cancel your subscription at any time through your dashboard or by contacting support. Access continues through the end of your current billing period.

By us

We may suspend or terminate your account immediately and without notice if you violate these Terms, fail to pay, or if continued service poses a security risk to our infrastructure or other customers. Where practical, we will provide notice and an opportunity to remedy the issue.

Effect of termination

Upon termination, your dedicated server and all data on it will be destroyed within 30 days. You may request a data export prior to termination. We are not responsible for any data loss after termination.

12. Intellectual Property

You retain all rights to your data, content, and configurations. We retain all rights to our platform, management tooling, provisioning systems, and branding. Neither party grants the other any rights not expressly stated in these Terms.

13. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY AI-GENERATED OUTPUT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD).

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, REGARDLESS OF WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

We are not liable for any costs incurred with third-party AI providers, including but not limited to API usage charges from Anthropic, OpenAI, or other providers accessed through your environment.

15. Indemnification

You agree to indemnify, defend, and hold harmless GrowAClaw and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) content you create, store, or distribute through your environment; (c) your violation of these Terms; or (d) your violation of any third-party rights.

16. Dispute Resolution

Any dispute arising from these Terms or the Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in a mutually agreed location or remotely.

YOU AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of laws provisions.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our website at least 30 days before the changes take effect. Continued use of the Services after changes constitutes acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, contact us at legal@growaclaw.com.